So! As yesterday I was talking about those three magical letters CRM, today I will talk about the Siebel and what it has to do with CRM.
So, as we remember the CRM is the method of interaction between buyer and seller. Where in there came Siebel? Remember the example about seller that sold You the PC and entered You in his system? Thats right he entered You in his CRM Software, be it Siebel or not. So Siebel actually, no not actually, it is a CRM software.
Wikipedia and Oracle sites can explain it more.
In Siebel You as seller can manage Your customer data much faster than You can do it in Your head. You can manage your sales process easily and much faster find all Your customer data, and Siebel can be configured to match Your business needs and to simulate Your sales process. Use call center to manage service requests from customer regarding Your products. In Siebel You can store all the data that You need to know about Your customer so that You can interact with him much faster and easy as You already know what client owns and You can prefer what he will need next.
So as old saying says "Time is Money". And first step to make more money is to save money You already have. So by using Siebel You can save Your time and money and Your customer will be happy and will stay loyal to Your business.
So tomorrow I will try to talk about little of Siebel history, because it is interesting story about man that made billions of dollar's in no time.
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